Your Rights
At Sunshine Clinic Private Hospital, your wellbeing, dignity and safety are our highest priorities. As a patient, you are entitled to the rights set out in the Australian Charter of Healthcare Rights, which applies to all people receiving healthcare in Australia.
You can view the full Charter on the Australian Commission on Safety and Quality in Health Care website:
Your Rights
Access
You have the right to healthcare that meets your needs. We will do our best to ensure you receive appropriate, timely and high-quality treatment.
Safety
You have the right to safe, high-quality care in a hospital environment that protects you from harm. Our staff follow strict standards to ensure your care is delivered safely and responsibly.
Respect
You have the right to be treated with respect, dignity and compassion. We will respect your culture, beliefs, values and personal privacy at all times.
Partnership
You have the right to be included in decisions about your care. We will listen to your preferences and involve you in planning your treatment, so that your care reflects your needs and values.
Information
You have the right to receive clear and honest information about your condition, treatment options, risks, benefits and costs. You may ask questions at any time, and you are entitled to a second opinion.
Privacy
You have the right to privacy and confidentiality. Your personal and medical information will be kept secure and shared only with those directly involved in your care, unless you give consent or it is required by law.
Feedback
You have the right to comment on your care and to raise concerns or complaints without it affecting the care you receive. We will listen to your feedback and respond promptly and fairly.
Your Responsibilities
As a patient, you also have responsibilities to help us provide the best possible care for you and others:
- Provide accurate information about your health, allergies, medications and past treatments.
- Follow the advice, instructions and treatment plan agreed with your healthcare team.
- Treat staff, other patients and visitors with respect and courtesy. Aggression and physical violence are not tolerated.
- Observe hospital rules and safety regulations.
- Meet your financial commitments in relation to your care.
Privacy Policy
For information relating to the collection, use, storage and access to your personal information, please refer to our Privacy Policy.
Comprehensive Private Mental Health Care in Melbourne’s West
Sunshine Clinic offers psychiatry consulting services, as well as inpatient and outpatient programs tailored to support recovery, resilience, and long-term wellbeing.